People often have to perform hundreds of procedures for their job and may wear many hats within your organization. Sometimes complex procedures only need to be done three to five times a year. Unless you only employ superheroes with photographic memories, remembering hundreds or thousands of steps is virtually impossible without day-to-day repetition. This is where performance support systems add tremendous value to your enterprise. Imagine people never having to stop what they are doing and dig through a manual or procedure document to figure out what to do next. Imagine increased productivity because the answer is just a click away. Our performance support systems do just that, and they are customized to help you do business your way.
Interactive Electronic Technical Manuals (IETMs)
For 20 years, Antech has created Interactive Electronic Technical Manuals (IETMs) and pioneered innovations in the industry. Our IETMs include many types of content, such as theory of operations, remove and replace procedures, schematic diagrams, part lists, and troubleshooting. With our IETMs running on the desktop, we’ve helped Special Forces radio operators troubleshoot and repair antennas, radios and amplifiers quickly so the equipment can get back on-line and help fulfill critical life-saving missions. Even if your business doesn’t perform life-saving missions, we can use the same technology and principles to help your employees perform tasks critical to keep your business thriving.
Our IETMs also provide the unique capability to seamlessly embed training right inside the IETM. For example, if a user doesn’t remember how to perform a procedure such as setting up a conference call between a soldier in a cave in Afghanistan, an Admiral on a ship in the Mediterranean Sea and a commander in at a base in Florida, the user can watch a tutorial in the IETM for a quick refresher and then make the call happen. Combining training within an IETM provides a powerful source of information that caters to multiple learning styles, giving your people quick access and various ways to get what they need when they need it.
Widgets
With the craze of widgets, we have recently adapted our IETMs to work in conjunction with “widget assistants.” Our Radio Integration System widget we built for the Special Forces does not take up as much screen real-estate as a full IETM and does not take a lot of memory to run alongside their radio communication software app. Operators can minimize the widget when it’s not needed, but the moment they need help, they can maximize it and find what they need to keep going.
Whether it’s a widget or full-screen IETM you need, we can provide the support you require to enhance your company’s performance.
